Frequently Asked Questions
Q. |
How do I see product pricing? |
A. |
You will need to activate your Extended Catalogue account. Once activated, you will have access to all of the product pricing. |
Q. |
How do I activate my Extended Catalogue account? |
A. |
To activate your account, you’ll need to have an existing account on the Lyreco WebShop. You can then use these login details to directly log into extendedcatalogue.co.uk. Alternatively, you can also activate your account via WebShop when you are logged in. Visit our page to learn how. |
Q. |
What is the delivery lead time? |
A. |
The delivery lead time for all in-stock items is within 5 working days. Each product will have its own live-stock feed which indicates whether it is in stock. |
Q. |
What is the returns process? |
A. |
All items are specially sourced and therefore are non-returnable. Exceptions include; delivery error, faulty product, or dead-on arrival product. Please contact [email protected] for more information |
Q. |
What if my machine/electrical product becomes faulty? |
A. |
Please refer to the manufacturer's warranty. For more information, please contact [email protected] |
Q. |
"My delivery hasn't arrived" |
A. |
Please contact our Customer Care team on 08000 85 85 85 or [email protected] |
Q. |
Can I find Extended Catalogue products on Webshop? |
A. |
Extended Catalogue products can be added to your Webshop basket by adding the product code. However, the Extended Catalogue products are not searchable on Webshop. |
Q. |
In what countries is Extended Catalogue available? |
A. |
Extended Catalogue is available in Great Britain only - England, Wales, and Scotland. At this time, Extended Catalogue is not available in Northern Ireland or the Republic of Ireland. |
